Pay Your Water Bill
“UPDATE: Billing & Collection will resume cut offs for non-payment starting Wednesday, December 1, 2021. For any questions, please contact Customer Service at 432-335-3204."
UPDATE 11/08/2021: Because of the volume of calls, customers trying to call Billing and Collection can experience their calls being dropped or disconnected. Customers can optionally go to City Hall and can pay their bill and/or get their new account number inside at B&C or through the drive thru. Additionally, if you already have your account number and you need to make a payment, you can use the kiosk on the south side of the building or pay online below.
Customers can come in person and speak to someone downstairs if they are still needing their account number to make payment.
You can also email Billing and Collections by emailing email@example.com. Please include your old account number.
Pay by Phone
- Dial 432-335-3204
- Choose Language
- Press 1 for English
- Press 2 for Spanish
- Press 1 for Account Information
- Enter Customer ID (This is the 1st portion of account number)
- Enter Location ID (This is the 2nd portion of account number)
- Choose Payment Type / Method
- Press 1 to pay entire balance with Visa, MasterCard or American Express
- Press 2 to pay entire balance with personal check
- Press 3 to pay entire balance with company check
- Press 4 to pay past due balance with Visa, MasterCard or American Express
- Press 5 to pay past due balance with personal check
- Press 6 to pay past due balance with company check
- System will then prompt you for your credit card or check information.
Utility bills may be paid by automatic bank draft from your bank account on the due date of the bill. Using automatic bank draft will avoid the delinquent account fee. For more information on automatic bank draft call Customer Service at 432-335-3204.
Walk-up payment windows are open Monday through Friday on the first floor of City Hall from 8 am to 5 pm. The payment kiosk is located on the south side of City Hall and is available 24 hours a day, seven days a week.
A delinquent account fee in the amount of 5% of the unpaid balance is applied to all water, sewer, and trash accounts which remain unpaid 25 days after the billing date. The ordinance calling for the delinquent account fee was passed by the City Council on November 23, 1999 and went into effect on April 1, 2000.
Utility bill payments made at City Hall are the only payments guaranteed to be credited to your account on the day they are made. While businesses such as Mr. Payroll, Money Place and Pronto Check Cashing take city utility payments, they are not authorized payment locations. If you have a past due balance or you are paying on the due date of your bill, we strongly recommend that you make your payment at City Hall.