Director of Public Safety Communications

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Director Michelle Racca

Office Phone: (432) 335-3852 - office
Fax: (432) 335-3308 – Fax

Hours of Operation:
Administrative Hours: Monday – Friday, 8:00am to 5:00pm
Public Safety Communications Center: 24 hours - 7 days a week

The Odessa Public Safety Communications Department provides service to Police, Fire/EMS Departments, and citizenry. It is imperative to preserve and to continually improve this service to our responders and citizens in the area of emergency and routine calls.

The Public Safety Dispatcher must process and prioritize emergency and routine calls in a professional manner. During an episode of crisis, the public safety dispatcher gains comprehensive knowledge about a situation to relay to responding emergency personnel en route to the scene. Gaining this expertise and proficiency at their jobs requires extensive training.

The Public Safety Dispatcher is critical to the day-to-day operation of Odessa’s Police and Fire/EMS Departments. The Public Safety Dispatcher strives to ensure the following codes of conduct:

  • Positive Attitudes – We shall reveal positive attitudes by showing kindness, empathy and respect to all citizens; by acknowledging the interest of all citizens with a nonjudgmental, and kind attitude; and by communicating in a truthful manner.
  • Professionalism – We shall present ourselves in a manner that is consistent with the beliefs, standards, and guidelines of Odessa’s Police and Fire/EMS Departments. We shall be accountable to ensure Police, Fire and EMS care is delivered to the absolute highest standards at all times in a professional and helpful manner; and by increasing our skills with continued education, professional certifications, and Emergency Medical Protocols.
  • Commitment to Excellence – We shall maintain the highest ethical, personal and professional standards to ensure the appropriate quality of care is given to the citizens by way of Police, Fire/EMS, and Odessa’s Public Safety Communications service.

Public Safety Communications operates under the same policies and guidelines, with the same purposes and goals established by the Odessa Police and Odessa Fire/EMS Departments, in the belief that the citizenry can expect excellent service through these departments by means of their certification, training, equipment, professionalism, and police, fire and medical protocols.