Director of Public Safety Communications

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Director Michele Racca

Office Phone: (432) 335-3852 - office
Fax: (432) 335-3308 – Fax
Email: mracca@odessa-tx.gov

Hours of Operation:
Administrative Hours: Monday – Friday, 8:00am to 5:00pm
Public Safety Communications Center: 24 hours - 7 days a week

MISSION STATEMENT:Dispatch office

The Odessa Public Safety Communications receives, processes, and dispatches calls for service for Police, Fire, and Emergency Medical, with the right equipment, to the right place, and at the right time.  We are committed to answering all calls with professionalism, integrity, compassion, and courtesy, as well as, dispatching those calls in the same manner.  Customer service is essential to our success, so we treat each caller with empathy and respect.  We obtain complete and accurate information and forward it to emergency personnel in order to protect the lives and property of all individuals involved.

 

HISTORY:

Odessa was the first city in Texas to install the 9-1-1 system (April 1970).  In September of 1995, the communications center moved to its current location, which houses state of the art equipment, including computers and software, that allow its employees to give the citizens of Odessa and Ector County the best possible service.

OVERVIEW:

The Public Safety Communications Center  is a consolidated (Police/Fire/EMS) Communications Center. It employs 24 telecommunicators (dispatchers), who are responsible for answering all incoming 9-1-1 calls, non-emergency calls, other city department after hours calls, and dispatching police, fire, medical, and animal control to any location requested. The telecommunicator is critical to the day-to-day operation of Police and Fire & Rescue departments. Through extensive and continual training, telecommunicators utilize their expertise and proficiency to provide the best service possible. This is also maintained through the following codes of conduct:

  • Positive Attitudes – show kindness, empathy and respect to all citizens; communicate in a truthful manner.
  • Professionalism –uphold the highest standards at all times; increase our skills.
  • Commitment to Excellence – maintain the highest ethical, personal and professional standards; quality care.

 

 

 

Odessa and Ector County Citizens can expect excellent service with Odessa Public Safety Communications!